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relationships with services: The antecedents that have an impact on behavioral outcomes in the life insurance industry, Journal of Financial Services Marketing, 8(4)
22. E. M. Tauber(1972), Why do people shop?, The Journal of Marketing, Vol.36, No.4
23. Engel, James F., Roger D. Blackwell, and Paul
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Relationship Marketing," Journal of Marketing, Vol. 62, April, pp. 60-76.
[14] Stephen W. Brown and Teresa A. Swartz(1989), "A Gap Analysis of Professional Service Quality," Journal of Marketing, April, Vol. 53, pp. 92-98. 1. 서론
1.1 연구의 배경 및 목적
1.2 연구범위 및 구성
2. 연구 설
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quality and Child. Organization of preschool social relationships Development. 56(3), 704-717.
강유선 (2006). 유아의 보육경험과 애착유형 및 사회적 능력과의 관계. 성신여자대학교 대학원 석사학위논문.
권혜진 (2009). 보육교사의 정서노동이 정서적 고갈에 미치는
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quality and Child. Organization of preschool social relationships Development. 56(3), 704-717.
강유선 (2006). 유아의 보육경험과 애착유형 및 사회적 능력과의 관계. 성신여자대학교 대학원 석사학위논문.
권혜진 (2009). 보육교사의 정서노동이 정서적 고갈에 미치는
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QA and QC ("common causes").
QI analyses the defect information provided by QC, and identifies improvements in:
* QA activities to prevent recurrence of the defects; and
* QC activities to ensure their earlier detection or avoidance.
So, in practice, many companies will call their testing team t
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quality, perceived risk and customer trust affecting customer loyalty of environmentally friendly electronics products,” Kasetsart Journal of Social Sciences, 38(1), 24-30.
Peter, J. P. and M. J. Ryan.(1976), “An Investigation of Perceived Risk at the Brand Level,” Journal of Marketing Research, 13(
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Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry. Journal of Marketing Research, 24: 404～411.
, Kenneth R. Evans, and Deborah Cowles(1990). Relationship Quality in Services Selling: An Interpersonal Influence Perspective. Journal of Marketing, 54(3): 69～
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Quality and Satisfaction," Journal of Retailing, 72(2), pp.. 201-214.
Stalk, G.; Evans, P.; and Schulman, L.(1992), "Competing on Capabilities: The New Rules of Corporate Strategy," Harvard Business Review, March-April, pp. 57 - 69.
Steele, L.W.(1989), Managing Technology: The Strategic View. Japane
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Quality improvement team
3. Quality measurement
4. Cost of quality evaluation
5. Quality awareness
6. Corrective action
7. Establish an adhoc committee for zero defects program
8. Supervisor training
9. Zero defects day
10. Goal setting
11. Error cause removal
12. Recognition of success
13. Quality
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팀들을 실험하게 되었고 이 를 통하여 중요한 문서의 실수 와 시간낭비를 줄일 수 있었다. 그 결과 14명의 기업 지도층으로 구성 된 TI-DSEG Quality Improvement Team(QIT)를 형성하여 전반적으로 품질을 향상시 킬 수가 있었다.
a. 고객만족
다양한 방
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